運送政策
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays due to a high volume of orders or postal service problems are possible.
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Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. (e.g. free shipping for orders over $50)
|
Shipping option |
Estimated delivery time |
Price |
|
Free Shipping |
5 to 8 business days |
Free |
| First Class | 4 to 7 business days | $5.00 - $6.00 |
| Priority | 3 to 5 business days | $8.00 - $11.00 |
| Priority Express | 1 to 3 business days | $26.50 - $43.50 |
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International Shipping
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
| First Class | 11 to 40 business days | $20.00 - $33.00 |
| Priority | 10 to 18 business days | $37.00 - $58.00 |
| Priority Express | 7 to 10 business days | $49.00 - $75.50 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the expected number of days in your shipping confirmation email, please contact us at info@greeneastern.us with your name and order number, and we will look into it for you.
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Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@greeneastern.us. Please note that returns for purchases made directly through Green Eastern's online store will need to be sent to the following address: 36 Wallkill Ave, Middletown, NY 10940. Purchases made through Amazon should follow Amazon refund procedure.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@greeneastern.us.
For more information on returns, please read our Return Policy.